Shipping policy

At Eminence Atelier, every order is carefully prepared and packaged to ensure it arrives in perfect condition.

Processing Times

Orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays).

Once your order has been dispatched, you will receive a confirmation email with your tracking information, where available.

During product launches, promotions or peak periods, processing times may be slightly longer.

Shipping Times

We proudly ship worldwide.

International shipping rates are calculated at checkout based on your delivery destination and the selected shipping service.

Estimated delivery times vary by country but are typically between 5–15 business days after dispatch.

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes or import fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs paid at checkout.

As customs regulations vary by country, we recommend checking with your local customs office before placing an order.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details (where applicable).

Please allow up to 24 hours for tracking information to update.

Incorrect Shipping Information

Please ensure your shipping details are entered correctly before completing your order.

Eminence Atelier cannot accept responsibility for delays, lost parcels or additional shipping costs resulting from incorrect or incomplete delivery information.

If you notice an error, please contact us as soon as possible at info@eminenceatelier.co.uk or via Instagram @eminence.atelier. We'll do our best to update your order before it is dispatched, but we cannot guarantee changes once processing has begun.

Delivery Delays

While we work closely with our shipping partners to deliver your order as quickly as possible, delays caused by couriers, customs processing, severe weather or other circumstances outside our control may occasionally occur.

We appreciate your patience should this happen.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost in transit, please contact us within 7 days of the expected delivery date at info@eminenceatelier.co.uk or via Instagram @eminence.atelier with your order number and any relevant photographs if applicable.

We'll work with the shipping carrier to investigate and resolve the issue as quickly as possible.